Terms & Conditions

ABOUT DESIGNTEX UAE

The quest for Quality Uniforms in Hospitality, Healthcare, Facility Management, and all other industries in the UAE led to the creation of Designtex Trading LLC and LA SUMA, UAE. Established in 1993, we are proud to have the major leading businesses since the inception, till date.

Designtex UAE has three substances to oblige all our customer’s requirements. From material to readymade items, to customization and mass production. Designtex Trading provides feeds from the material to readymade items, Designtex Uniforms to all your customization necessity, and Designtex FZE fills in as the organizations buying house, taking into account all your knitted mass production prerequisite. Our success and long periods of involvement drove us to grow our operational abilities and become an adaptable maker with a broad scope of a wide range of workwear regalia going from woven easygoing workwear dresses to sewed articles of clothing.

TERMS AND CONDITIONS

These Terms and Conditions applicable to the users of “La-Suma.com” as a guest, member, or registered for any products or services ordered from LA-SUMA or Designtex Trading LLC. Please read the Terms and Conditions, the Privacy and Cookie Policy carefully before you start to use the LA-SUMA website.
This website is owned and operated by Designtex Trading LLC, Post Box No.26629 Dubai, UAE.

These Terms And Conditions contained herein on this web page shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein full. You must not use this Website if you have any objection to any of these Website Terms And Conditions.
This Web site is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you are minor.

DEFINITIONS AND INTERPRETATIONS

For the purpose of this document, the following words shall have the meanings as mentioned below:
1. “Force Majeure” refers to the events which are beyond reasonable control which may include strikes and lockouts, natural disaster, acts or threats of war, atomic or nuclear events, terrorism, an outbreak of disease, essential equipment being destroyed by fire or an explosion, or any act of any government or public authority.
2. “You” refer to the customer and or the end-user.

Terms of use (usage)

This Website may be used for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s usage of the Website.
You may use the contents of this Website solely for your own personal or internal business purposes only. You may not use the content of the Website for any commercial purposes whatsoever without our prior consent in writing.

WEBSITE TERMS

Terms and Conditions apply to your use of our website www.La-Suma.com and to any order you place on the Website. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety without any exception. The use of this Website is governed by all legal notices on this Website along with all applicable terms and conditions and our Privacy Policy.

OWNERSHIP OF RIGHTS

All rights, including copyright and other intellectual property rights for overall material and content including (but not limited to), software code, interfaces, website structure and videos, text, images, web pages, software in and to this Website are owned by or licensed to Designtex trading llc unless otherwise indicated.
Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, our other exclusive rights or those rights of third parties in either the Website or its contents.
By submitting information (other than your personal data), text, photos, graphics or other content to the Website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Website. You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

Ownership of Submissions and Intellectual Property Rights

Personal Data submitted are subject to our Privacy and Cookie Policy.  You hereby grant Designtex Trading LLC a non-exclusive license to use in whatever form (copy and publish) the rights to all comments, gift messages, blog, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Designtex Trading LLC on or through the Website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) once submitted; excluding the Personal Data. You must comply with the content standards set out in these Website Terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trademarks, intellectual property rights or any other rights of others.

Confidentiality

Any Submission you have made will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We reserve the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with our business policies and terms & conditions. 

Accuracy of content

To the extent permitted by applicable law, Designtex Trading LLC disclaims all representations and warranties, express or implied, that content or information displayed on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Designtex Trading LLC or any of its associate companies.

IT Safety

Designtex Trading LLC uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, it is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Designtex Trading LLC shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.


GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through www.LaSuma.com. These General Terms and Conditions of Sale apply regardless of how you access the Website. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety and you agree to be bound by them.

Opening Account and Placing Order

To place an order, you can open an account with us (“Your Account”) which requires mandatory personal information except when you choose to place your order via the guest checkout.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain contents of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Designtex Trading LLC  shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorized use of your password or account, please contact us. If Designtex Trading LLC  is suspicious of any fraudulent activity coming from your account, it reserves the right to refuse your access to your account and can delete the account.

When you order through the Website via our guest checkout you will still need to provide us with certain compulsory personal information in order for us to process your order. However, you can choose to register an account with us after submitting your order.  

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we dispatch the product(s) or on commencement of the services that you ordered from us. This will be no later than 5 working days or the time specified otherwise, after we have received payment from you. Prior to dispatch of the product(s), Designtex Trading LLC reserves the right to decline an order for any reason, including legal and regulatory reasons.

The duration of our contract with you will start from when you receive the order dispatch email and last until the last day of your right to return the products.

If we cannot supply you with the product or service you ordered, we will not process your order and inform you of this in writing (via email) and, if you have already paid for the product or service, we will refund you in full as soon as reasonably possible, but in any event no later than 14 days after receipt of your payment.

If the fulfilment of an order or any aspect of it would be illegal or unlawful, Designtex Trading LLC reserves the right to stop or cease to fulfil the order at any time, including after dispatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that Designtex Trading LLC shall not incur any liability in such circumstances. 

Payment Methods

You may pay by debit card, credit card or another alternative payment method specified as part of the checkout process. Designtex Trading LLC may change the payment methods at any time but this will not affect any orders already placed and paid.
 

Payment

If you place an order on our Website, then you acknowledge and agree that: (i) Designtex Trading LLC will charge you through the payment method you have selected for your order and such other amounts that may accrue in connection with the order; (ii) that you will provide valid and current information for (a) yourself and (b) if applicable, another person, but only if you have first obtained their express consent to do so; (iii) that Designtex Trading LLC may use services of payment processors to process transactions on their behalf; and (iv) if your payment is not received by Designtex Trading LLC for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using alternate methods that Designtex Trading LLC may propose. 
 

Currency

Product price is calculated in line with exchange rate between the base currency on our Website and the currency that you select as part of the purchase process at the time you place your order.  Designtex Trading LLC  reserves the right to update such exchange rates regularly at its sole discretion, and you acknowledge that such updates may affect product pricing on the Website. You will be charged according to the applicable exchange rate at the time you place your order via the Website. 


Taxes

The prices offered are excluding VAT or any other taxes. VAT as per FTA regulations of UAE shall be charged additionally and VAT invoices will be issued. For shipments outside UAE, all export related charges as applicable shall be charged extra. However, customs and clearing charges if any at the receiving country shall be directly borne by the Customer.

Delivery and Collection

Delivery charges if any and time-scales vary depending on the type and volume of products ordered, and the delivery address. You’ll find full details of our delivery charges (if applicable) at the time of checkout. If no fixed date or time line has been agreed upon, our deliveries are performed within a maximum period of 15 working days.

If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier or if a customer refuses to accept the products, Designtex Trading LLC reserves the right to deduct the cost for returning products to the Designtex Trading LLC  returns center from the customer’s refund for the order. Once the order is delivered to the delivery address, all risks associated with the order (including risk of loss and/or damage to the products) also is passed on to you.

Delays and collections

Delivery charges if any and time scales vary depending on the type and volume of products ordered, and the delivery address. You’ll find full details of our delivery charges (if applicable) at the time of checkout. If no fixed date or time line has been agreed upon, our deliveries are performed within a maximum period of 15 working days.

If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier or if a customer refuses to accept the products, Designtex Trading LLC reserves the right to deduct the cost for returning products to the Designtex Trading LLC returns center from the customer’s refund for the order. Once the order is delivered to the delivery address, all risks associated with the order (including the risk of loss and/or damage to the products) also is passed on to you.

Delays and Force-Majeure

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays, or higher than anticipated demand) we will make our best efforts to keep you informed but shall be under no liability to you for such delay or failure. For the avoidance of doubt, this paragraph does not exclude or affect in any way any statutory right that is afforded to you to cancel an order when a product is delayed or not provided.

Damaged or incorrectly supplied products

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within three working days or receiving the consignment.  
 
In the case of damaged or incorrectly supplied goods, we will offer you a refund. Any refunds will be given by Designtex Trading LLC and will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection. 

No Warranties

This Website is given “with no guarantees,” with all flaws, and Designtex trading llc or LA-SUMA express no portrayals or guarantees, of any sort identified with this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be as counsel you.

Refund Policy

LA-SUMA or Designtex Trading LLC Guarantees you the finest quality of products.
Refunds and item exchange are limited to unused items, produced with the original tags and the respective receipt. Claimed within the first 30 working days after the purchase date, and subject to applicable law and the review. Inspection and approval of the returned items by our quality control department.
The quality control department will provide the customer with a final response within 15days of the claim.

Exchanges

LA-SUMA or Designtex Trading LLC only accepts the exchange of items of the same value or higher value, the new item value should be higher or same to the original amount paid.if there is difference, the customer is required to pay the difference.


Refund

All the refunds are made as per the original mode of payment used by the customer. Funds may take 30 working days to reflect in your account or the mode of payment done.

To return your items go to,our refund policy, please use returns options on the Website and follow the guidelines. You will need to return all or part of your order at your own cost through your preferred carrier. Alternatively, you can return your order free of charge to any one of our designated locations, as mentioned on the website. Some of the items may have their own terms and conditions which will be provided to you at the time of purchase.

If you choose to return any products to LA-SUMA or Designtex Trading LLC, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use LA-SUMA or Designtex Trading LLC recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Damaged or incorrectly supplied products
You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform(by post, phone, or email only) within 24 to 48 hrs. of receiving the consignment.

In the case of damaged or incorrectly supplied goods, LA-SUMA or Designtex Trading LLC will offer you a refund. Any refunds will be given by LA-SUMA or Designtex Trading LLC will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products that are damaged on return or for which we arrange collection.

 

Other Terms and Conditions

1. Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website.
2. All prices are in your local currency and local tax where applicable unless expressly indicated otherwise;
3. Packaging may vary from that shown on the Website.
4. Weights, dimensions, and capacities shown on the Website are approximate only;
5. LA-SUMA or Designtex Trading LLC try to display the colors of our products accurately on the Website. However, the actual colors you see will depend on your monitor and we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery, and all items are subject to availability.
6. If the product(s) or service(s) you have ordered are not available and LA-SUMA or Designtex Trading LLC may offer alternative product(s) or service(s) of equal or higher quality and value.

Legal Compliance

You agree that you will not buy, sell or supply any product(s) purchased from Designtex Trading LLC in an unlawful manner and, in particular, will comply with all export controls and sanctions rules.

Limitation of Liability

In no event shall LA-SUMA or Designtex Trading LLC, nor any of its officers, directors, and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort, or otherwise, and LA-SUMA or Designtex Trading LLC , including its officers, directors, and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website


LA-SUMA or Designtex Trading LLC are only responsible for losses that are natural, foreseeable consequences of our breach of these General Terms and Conditions of Sale. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions of Sale by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control. We shall not be liable for any consequential damages you may incur under any circumstances and our maximum liability is limited to the value of the order paid to us.

You must adhere to any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). In case of your failure to comply with the advice, we shall not accept liability for damage to products we have supplied. In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Except as expressly provided in these Terms and Conditions, we exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the Website.

These exclusions shall be governed by and construed in accordance with the Laws of the United Arab Emirates, subject to other mandatory laws which cannot be excluded in the country where you are resident. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other legal notices

There may be legal notices on other areas of this Website that relate to your use of the Website, all of which will, together with these Terms and Conditions govern your use of this Website.

Assignment and Third Party Rights

You may not assign or subcontract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing. We may assign, transfer or subcontract any of our rights or obligations under these Terms and Conditions to any third party at our discretion. However, where we have engaged a third party to perform part of the contract with you, we remain liable towards you for the full performance of our agreement and also for the performance by the third party. Only you and Designtex Trading LLC shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of these Terms and Conditions. 

Waiver

No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

Severability

If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions and any document expressly referred to in them set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, jurisdiction and language

Any matters that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of the Emirate of Dubai, UAE and place of jurisdiction shall be Dubai, UAE. All contracts for the purchase and sale of Designtex Trading LLC products from the Website shall be concluded in the language of these Terms and Conditions. 

Changes to these Terms and Conditions

We LA-SUMA or Designtex Trading LLC reserve the right to change and update these Terms and Conditions from time to time and recommend that you revisit this page regularly to keep informed of the current Terms and Conditions that apply to your use of the Website. In the event of a change or an update to these Terms and Conditions we will flag it in an appropriate way on the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Terms and Conditions.